Client Satisfaction Questionnaire

This questionnaire will take approximately 5 minutes to answer. Your opinion is very valuable to us so that we can offer you a beauty experience of optimal quality. We thank you in advance for your time.

Note: The masculine form is used in order to enlighten the text.

What type of client are you...
NewPassing byOccasionalRegular

If you are a regular client, how often do you visit us?
every weekevery 2 weeksevery 3 weeksevery 4 to 6 weeksevery 6 weeks or more

Was the greeting over the phone to your satisfaction at the time of your booking?
YesNo

Comment:

Which service have you used at the salon?
Hair stylingColourManicure and/or pedicureBeauty treatments

When you arrived at the salon, did we...

- Offer to hang your coat?
YesNoN/A

- Offer you something to drink?
YesNo

- Advise you of the waiting time before the beginning of your service?
YesNo

- Make you feel at ease, comfortable?
YesNoN/A

Were we on time? If not, how long was the delay?
YesNo

Hair styling service

Were you satisfied of the following elements? If applicable.

Shampoo
YesNoN/A

Head and scalp massage
YesNoN/A

Hair care treatments
YesNoN/A

Consultation
YesNoN/A

Understanding of your needs
YesNoN/A

Personalized service
YesNoN/A

Professional advice
YesNoN/A

Final result
YesNoN/A

Was your hair easy to style once at home?
YesNo

Did you purchase products in order to style your hair?
YesNo

Manicure and/or pedicure service

Did you receive a hand/foot massage during your service?
YesNo

Were you satisfied of the manicure/ pedicure?
YesNo

General appreciation

Was the salon clean?
YesNo

Did you like the music playing in the salon?
YesNo
- If not, which type of music would you like to hear?

Did you like the selection of magazines that were at your disposal?
YesNo
- If not, which type of magazine would you like to be able to read?

Will you return to O Coiffure & Spa?
YesNo

Would you recommend us to your friends and family?
YesNo

Are you aware of all the services offered at O Coiffure & Spa?
Please check the ones you did not know were available:
Hair StylingColourHair care treatmentsBody treatmentsFacial treatmentsHair removalLaser IPLMake-upManicurePedicure

Do you follow us on social networks?
Facebook :
Twitter :
Instagram : YesNo
Pinterest : YesNo

How did you hear about us?
InternetTelevisionRadioHotelAdvertising at Ogilvy'sFriend or Family

What could we do to improve your experience at the salon? Which service would you like us to add to our present list of services offered?

Would you like to share any other comment or information with us?

Optional information

Name:
Email address: